Refund Policy

Your satisfaction is our priority at Skinsis. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging. Products that have been opened or used cannot be returned for hygiene reasons.

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Our team will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Exchanges

If you received a damaged or defective product, we will replace it at no additional cost. Please contact us within 48 hours of delivery with photos of the damage.